Name a common conflict-resolution approach used in teams and its benefit.

• A. Avoidance with little contact.
• B. Competitive confrontation to win arguments.
• C. Arbitration by a third party unrelated to team.
• D. Collaborative problem solving or mediation; promotes buy-in, trust, and lasting solutions.

Answer: (D)

Conflicts are resolved best when the team works together to find a solution that meets everyone’s underlying needs. Collaborative problem solving or mediation brings teammates together to discuss concerns openly, listen to each other, and generate options before choosing the best path forward. This process creates shared ownership of the outcome, so people feel heard and respected, which builds trust. With buy-in from all sides, the solution is more likely to be implemented effectively and sustain changes over time.

Avoiding the issue often leaves problems to simmer and can erode trust. Trying to win through confrontation can damage relationships and reduce future collaboration. Relying on a third party to decide may resolve the dispute, but it can undermine ownership and commitment unless a collaborative process is used. The collaborative approach hits the sweet spot by aligning team goals with individual needs, leading to lasting, cohesive solutions.